PAIA Manual 2026

EVERYBODY WINS REAL ESTATE FRANCHISING (PTY) LTD (Registration Number: 2009/018037/07)

PREPARED IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000 (AS AMENDED)

DATE OF COMPILATION OCTOBER 2026

TABLE OF CONTENTS

• 1. LIST OF ACRONYMS AND ABBREVIATIONS
• 2. PURPOSE OF PAIA MANUAL
• 3. CONTACT DETAILS FOR ACCESS TO INFORMATION
• 4. GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE IN TERMS OF SECTION 10 OF ACT
• 5. FACILITATION OF REQUEST FOR ACCESS TO INFORMATION
• 6. REQUEST PROCEDURE
• 7. INFORMATION AVAILABLE IN TERMS OF OTHER LEGISLATION
• 8. INFORMATION AVAILABLE IN TERMS OF THE ACT – ON REQUEST
• 9. PROTECTION OF PERSONAL INFORMATION PROCESSED
• 10. TRANSBORDER TRANSFERS
• 11. WHAT IS PERSONAL INFORMATION AND WHAT WE COLLECT
• 12. DISCLOSURE OF PERSONAL INFORMATION
• 13. DATA BREACHES
• 14. AVAILABILITY OF THE MANUAL

1. LIST OF ACRONYMS AND ABBREVIATIONS

2. PURPOSE OF PAIA MANUAL

This PAIA Manual is useful for you to:

• check the categories of records held by Everybody Wins Real Estate Franchising (Pty) Ltd;
• have a sufficient understanding of how to make a request for access to a record, by providing a description of the subjects on which Everybody Wins Real Estate Franchising (Pty) Ltd holds records and the categories of records held on each subject;
• know the description of the records of Everybody Wins Real Estate Franchising (Pty) Ltd which are available in accordance with any other legislation;
• access all the relevant contact details of the Information Officer who will assist you with the records they intend to access;
• know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;
• know if Everybody Wins Real Estate Franchising (Pty) Ltd will process personal information, the purpose of processing of personal information and the description of the categories of data subjects and of the information or categories of information relating thereto;
• know the description of the categories of data subjects and of the information or categories of information relating thereto;
• know the categories of recipients to whom the personal information may be supplied;
• know if Everybody Wins Real Estate Franchising (Pty) Ltd has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and
• know whether Everybody Wins Real Estate Franchising (Pty) Ltd has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

3. CONTACT DETAILS FOR ACCESS TO INFORMATION

Information Officer: Chief Executive Officer

Deputy Information Officer: Chief Legal Officer

Head Office Postal Address: Postnet Suite #97, Private Bag X26, Tokai, 7966

Head Office Physical Address: 39 Tokai Road, Kirstenhof, 7945

Head Office Telephone Number: 0217002000

E-mail Address: informationofficer@remax.co.za

Website: www.remax.co.za

4. GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE IN TERMS OF SECTION 10 OF THE ACT

• a. The Act allows for a requester to access records of Everybody Wins Real Estate Franchising (Pty) Ltd, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest. The requests must be made in accordance with section 53 and 54 of the Act – it prescribes the procedure, forms and tariffs.
• b. To assist any person who wishes to exercise any right contemplated in PAIA and POPIA, a revised Guide on how to use PAIA ("Guide") was developed, in terms of section 10(1) of the Act. The Guide is available from the Information Regulator and at Everybody Wins Real Estate Franchising (Pty) Ltd office.

The contact details of the Information Regulator are:

Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg 2191

Telephone Number: 0100235200

Website: https://inforegulator.org.za/

• c. The Guide is available in each of the official languages and in braille.
• d. The aforesaid Guide contains the description of
  • the objects of PAIA and POPIA;
  • the postal and street address, phone and fax number and, if available, electronic mail address of The Information Officer of every public body, and every Deputy Information Officer of every public and private body designated in terms of section 17(1) of PAIA and section 56 of POPIA
  • the manner and form of a request for access to a record of a public body contemplated in section and access to a record of a private body contemplated in section 50;
• e. the assistance available from the IO of a public body in terms of PAIA and POPIA;
• f. the assistance available from the Regulator in terms of PAIA and POPIA;
• g. all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging
  • an internal appeal;
  • a complaint to the Regulator; and
  • an application with a court against a decision by the information officer of a public body, a decision on internal appeal or a decision by the Regulator or a decision of the head of a private body;
• h. the provisions of sections 14 and 51 requiring a public body and private body, respectively, to compile a manual, and how to obtain access to a manual;
• i. the provisions of sections 15 and 52 providing for the voluntary disclosure of categories of records by a public body and private body, respectively;
• j. the notices issued in terms of sections 22 and 54 regarding fees to be paid in relation to requests for access; and
• k. the regulations made in terms of section 92.
• l. Members of the public can inspect or make copies of the Guide from the offices of the public and private bodies, including the office of the Regulator, during normal working hours.
• m. The Guide can also be obtained
  • upon request to the Information Officer;
  • from the website of the Regulator (https://inforegulator.org.za/).
• n. A copy of the Guide is also available in the following two official languages, for public inspection during normal office hours
  • English
  • Afrikaans
  • isiXhosa
• o. A requestor is required to pay the prescribed fees before a request will be processed. If the preparation of the record requested requires more than the prescribed hours (six), a deposit shall be paid (of not more than one third of the access fee which would be payable if the request were granted). A requestor may lodge an application with a court against the payment of the request fee, however the records may be withheld until the fees have been paid.

5. FACILITATION OF A REQUEST FOR ACCESS TO INFORMATION

Information may be requested in accordance with the procedure prescribed in terms of The Act. Copies of the prescribed forms to be completed for submitting a request, are available at Everybody Wins Real Estate Franchising (Pty) Ltd office and https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf

6. REQUEST PROCEDURES

If you would like access to the records, the necessary request forms will need to be completed. The request forms are available at Everybody Wins Real Estate Franchising (Pty) Ltd or on https://inforegulator.org.za/

What to include in the request form:

• The record(s) requested
• The requestor information (and if an agent is lodging the request, proof of capacity)
• The form of access required
• The postal address of the requestor in South Africa
• If the requestor wishes to be informed of the decision in any manner (in addition to written) the manner and particulars thereof
• The right which the requester is seeking to exercise or protect with an explanation of the reason the record is required to exercise or protect the right.

7. INFORMATION AVAILABLE IN TERMS OF OTHER LEGISLATION

8. INFORMATION AVAILABLE IN TERMS OF THE ACT - ON REQUEST

Everybody Wins Real Estate Franchising (Pty) Ltd has not compiled a notice in terms of section 52(1)(a) of PAIA, and records are made available on request only.

9. PROTECTION OF PERSONAL INFORMATION PROCESSED

Everybody Wins Real Estate Franchising (Pty) Ltd is committed to protecting the privacy of personal information of our data subjects. Everybody Wins Real Estate Franchising (Pty) Ltd has dedicated policies and procedures in place to protect all personal information collected and processed by us.

What Everybody Wins Real Estate Franchising (Pty) Ltd uses your personal information for:

• To register you as a franchisee
• To employ you as an employee of Everybody Wins Real Estate Franchising (Pty) Ltd and to enable us to fulfil our function as an employer
• To process and deliver in terms of our Agreement, including processing your Data Subjects information as an Operator if needed, manage payments, fees and charges
• To collect and recover money owed to us
• To manage our relationship with you, as a client which will include: notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey
• To administer and protect the business and the website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, support services and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you

10. TRANSBORDER TRANSFERS

Everybody Wins Real Estate Franchising (Pty) Ltd will only use your personal information for the purposes for which it was collected unless we reasonably consider that it is needed for another reason. Everybody Wins Real Estate Franchising (Pty) Ltd may, from time to time, transfer personal information to a third party in a foreign country (for example a cloud-hosting provider, REMAX LLC etc). Such transfers take place only where one of the grounds in section 72(1) of POPIA is satisfied, namely:

• (a) the recipient is subject to a law, binding corporate rules or binding agreement that provides an adequate level of protection that effectively upholds principles for reasonable processing substantially similar to those in POPIA, including in respect of any onward transfer of the information;
• (b) the data subject has consented to the transfer in a voluntary, specific and informed manner;
• (c) the transfer is necessary for the performance of a contract between the data subject and Everybody Wins Real Estate Franchising (Pty) Ltd or for the implementation of pre-contractual measures taken in response to the data subject's request;
• (d) the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the data subject between REMAX SA and a third party; or
• (e) the transfer is for the benefit of the data subject and either it is not reasonably practicable to obtain consent, or, if it were reasonably practicable to do so, the data subject would be likely to give consent.

11. WHAT IS PERSONAL INFORMATION, AND WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

According to the Act, "personal information" means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

As a Responsible Party:

For clients:

• Identity data: name and registration number of your company or entity if you are a legal person, first name and surname and identity number if you are a natural person or the representative of a legal person
• Contact data: address, email address, contact number
• Financial data: registered sales values and reported sales values.
• Transaction data: details about payments and products/services you have purchased from us
• Technical data: includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. As well as information about your visit, including the full URLs, clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
• Profile data: username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
• Usage data: information about how you use our Website, products and services.
• Marketing and communications data: your preferences in receiving marketing from us and our third parties and your communication preferences.

For employees:

• Identity data: your first name and surname
• Contact data: address, email address, contact number
• Financial data: bank account details
• Technical data: includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. As well as information about your visit, including the complete URLs, clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
• Profile data: username and password for any employee-related service

For third parties, where applicable (such as suppliers or potential customers):

• Identity data: your first name and surname
• Contact data: address, email address, contact number
• Financial data: bank account details
• Transaction data: details about payments and products/services you have supplied to us
• Technical data: includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. As well as information about your visit, including the full URLs, clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
• Usage data: information about how you use our Website, products and services.
• Marketing and communications data: your preferences in receiving marketing from us and our third parties and your communication preferences.

As an Operator:

Please note as an Operator we process certain information on behalf of our clients to fulfil the contract entered into with our client. As an Operator we are not liable under the Act as a Responsible Party. However, we must protect and secure the information in terms of the Act. As an Operator we process the following information on behalf of our clients:

• Identity data: first name and surname
• Address: physical location
• Contact data: mobile number
• Financial data: bank account and card details supplied to the client by their data subject
• Transaction data: details about payments and products/services that the data subjects of our clients have purchased
• Profile data: username and password, purchases or orders made by the Date Subject, their interests, preferences, feedback and survey responses
• Marketing and communications data: Data Subject's preferences in receiving marketing from you, as our client, and their communication preferences.

"Special Personal Information" means the categories of personal information identified in section 26 of POPIA, namely information concerning a data subject's religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric information, or criminal behaviour. REMAX SA only collects the race of some data subjects (employees and agents) for statistical purposes as required by legislation. REMAX SA does not, in the ordinary course of its business, process any other Special Personal Information.

12. DISCLOSURE OF PERSONAL INFORMATION

Everybody Wins Real Estate Franchising (Pty) Ltd will not sell personal information and no personal information will be disclosed to anyone except as provided in this policy. Everybody Wins Real Estate Franchising (Pty) Ltd may disclose personal information if required by a subpoena or court order; or to comply with any law or regulation.

Everybody Wins Real Estate Franchising (Pty) Ltd may share your personal information with:

• with REMAX affiliated companies in terms of our Agreement with you, as permitted by law (eg REMAX LLC)
• with our service providers under contract, as permitted by law
• with credit bureaus to report account information, as permitted by law
• with social media platforms when you use tools or functionality on our Website provided by those platforms (such as "recommend" or "share" buttons); and with marketing partners where you register for events, webinars or other related events
• with public or government authorities to follow applicable law or to respond to legal process (like a subpoena). We also may share your personal information when there are threats to the physical safety of any person, violations of this policy or other agreements, or to protect the legal rights of third parties, including our employees, users, or the public as required by law
• for business transactions like a merger, or sale of our assets, or as part of the due diligence for such contemplated transactions. If a corporate transaction occurs, we will provide notification of any changes to control of your personal information, as well as choices you may have
• with your consent. For example, when we post user testimonials that may identify you and
• with your employer or organisation where you create an account or user role with an email address assigned to you as an employee, contractor or member of an organisation, that organisation may find your account and take specific actions that may affect your account
• We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel. Any of our employees or personnel that handle your personal information will have signed non-disclosure and confidentiality agreements.

How secure is our data?

Everybody Wins Real Estate Franchising (Pty) Ltd have put into place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, such as password protection, two-factor authentication, device control policies and other stringent security measures. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties.

13. DATA BREACHES

Where there are reasonable grounds to believe that the personal information of a data subject has been accessed or acquired by an unauthorised person, REMAX SA will, in line with section 22 of POPIA:

• (a) notify the Information Regulator and the affected data subject(s) as soon as reasonably possible after the discovery of the compromise (subject to the limited exception where notification would impede a criminal investigation);
• (b) communicate the notification to the data subject in writing and by mail, or e-mail; or placed in a prominent position on our website; or published in the news media; or as may be directed by the Regulator; and will include a description of the possible consequences of the security compromise, a description of the measures we intend to take or have taken to address the compromise; a recommendation regarding the measures the data subject should take to mitigate the possible adverse effects; and if known to us, the identity of the unauthorised person who may have accessed or acquired the personal information.

REMAX SA executes regular penetration testing using third-party software to test the strength of its technical defences on an ongoing basis.

14. AVAILABILITY OF THE MANUAL

Copies of the manual are available for inspection, free of charge, at the offices of Everybody Wins Real Estate Franchising (Pty) Ltd and www.remax.co.za.

UPDATING OF THE MANUAL

The Information Officer will on a regular basis update this manual.

Issued by

Adrian Goslett
Information Officer and CEO